Internet-based phone service growing in popularity despite drawbacks

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The competitive rates are a big reason why people should consider making the leap from traditional landlines to what's known as VoIP, or voice over Internet protocol, says Amber MacArthur, new media specialist at Toronto's Citytv.
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http://www.canada.com/topics/technology/news/gizmos/story.html?id=747eae20-6b60-419b-a7d7-9e9e61b7ed06&k=94475